Clinic Etiquette

  • Due to the risk and sensitivity of our treatments, clients under the age of 18 must have a parent or guardian present to sign consent forms.
    We do not perform treatments on anyone under the age of 14.

  • Children of any age cannot accompany clients into the treatment room; any children brought to the clinic must be supervised by an adult in our reception area. 

  • Absolutely no pets permitted in the clinic.

  • Cancellations must be made with 24 hours of appointment time
    Cancellations made less than 24 hours will be subject to a fee:
    Appointments up to 60 minutes $50
    Appointments up to 60-120 minutes $75
    Appointments greater than 120 minutes $100

  • Please plan to arrive at least 10 minutes before appointment start time.  If you arrive late, our technicians can only treat in the remaining time allotted for your appointment, or rebook for another day.

  • Due to volume and specific treatment cycles, we cannot always guarantee the same technician.  All of our technicians are thoroughly trained, certified and experienced. However, if you require the same technician please let our office know when calling in to book your appointment and the first available appointment with that technician will be given.

  • As a laser clinic/skin treatment centre we do not require the quiet “spa” atmosphere, however cell phone use is only permitted in common areas. Cell phones may not be used in treatment rooms.

  • Gratuities are appreciated at your discretion

  • Pre-treatment requirements:  All of our treatments (with the exception of Eyelash Extensions and Cellulite treatments) are sun sensitive and usually require you to be out of any sun exposure for at least 3-4 weeks before and after treatments. Please call for more detail.  For laser hair removal treatments and tattoo removal, please shave the area being treated the morning of your treatment.  If you require a technician to shave the area, a $25 shaving fee will be charged. 

  • For any other conditions, questions or further pre treatment instructions, please feel free to call our clinic at 905.637.3982


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